Effective Date: October 4, 2026

This Shipping Policy applies to all product orders placed on www.panooro.com, operated and fully managed by EL PAÑO DE ORO SL, a registered Spanish home decor business with its operational address at Calle Olegario Domarco Seller 120, 3, 03206 Elche, Alicante, Spain. For any shipping-related enquiries, updates or special arrangement requests, you can reach our dedicated logistics support team at lumis@panooro.com, or call our customer service line on +34 966 673 902 between 9:00 AM and 6:00 PM CET, Monday to Friday, excluding official public holidays in the Valencian Community. As the home of Tiny Decor Wonders that delivers small decor to bring big home warmth, we have designed our full shipping workflow to ensure every cute, practical home decor find from our platform arrives at your door in perfect condition, on a timeline that is fully transparent to all our 75K+ happy customers. All terms outlined in this policy are drafted in full compliance with EU cross-border trade regulations and Spanish local logistics consumer protection standards, to eliminate hidden surprises and keep every step of your order delivery fully trackable.

1. Order Processing Timeline

Once you complete your payment for an order on www.panooro.com, our team will start processing your purchase within 24 working hours. All orders undergo a two-step verification process first: our team will confirm the product inventory status to ensure the small decor item you selected is in stock and available for dispatch, then our quality control staff will conduct a full pre-shipping inspection to check that every new little joy for your home is free from manufacturing defects, scratches or packaging damage.
Orders submitted and fully paid before 12:00 PM CET on a working day will usually be marked for dispatch on the same day, while orders placed after the midday cutoff, over weekends or public holidays will be processed no later than the next following working day. You will receive an automated order confirmation email immediately after your payment is successful, followed by a second dispatch notification email once your package is handed over to our authorized courier partner. The dispatch notification will include your unique order tracking number, so you can follow the full journey of your new decor piece in real time.

2. Shipping Coverage and Delivery Timelines

We offer multiple tiered shipping options for customers across different regions, all of which are clearly displayed on our checkout page for you to select based on your preferred delivery speed and budget:

• ‌Standard Domestic Shipping (Mainland Spain, Including the Balearic and Canary Islands)‌: This is our most popular cost-effective option, with a flat rate fee of €2.99. All standard domestic orders over €45 qualify for completely free shipping. The estimated delivery window is 3 to 7 working days after dispatch.
• ‌Express Domestic Shipping (Mainland Spain)‌: The flat rate for this priority service is €7.99. Your order will be prioritized for pick-up by the courier, and you can expect to receive your decor package within 1 to 3 working days after dispatch.
• ‌EU Cross-Border Shipping‌: We deliver all across European Union member states, with a standard flat rate of €6.99, and free shipping for all orders over €75. The estimated delivery timeline for EU destinations ranges from 5 to 12 working days after dispatch.
  Once your package leaves our Elche warehouse, the exact delivery timeline may see minor delays due to unforeseen circumstances such as extreme weather conditions, temporary courier network disruptions, or local public holiday arrangements in your delivery region. If your order exceeds the maximum estimated delivery window by 3 or more working days, please contact our support team immediately, and we will launch a formal trace investigation with our courier partner at no extra cost to you.

3. Delivery and Receipt Rules

All our packages require a signature confirmation upon successful delivery. When our courier arrives at your designated delivery address, you or a designated authorized recipient will be asked to sign for the parcel to confirm receipt. We strongly recommend that you inspect the outer packaging for obvious signs of damage before signing for the delivery. If you find that the outer parcel is severely crushed, torn or shows clear signs of being opened in transit, you can note the damage on the courier delivery receipt before signing, and take a few clear photos of the damaged package, then contact our support team within 24 hours. Our team will help you start a damage claim process and arrange a replacement or follow-up solution for you as quickly as possible.
If no one is available at your delivery address at the time the courier attempts delivery, the courier will leave a delivery attempt notice with information on their second delivery schedule, or instructions for you to collect your package at the nearest local pickup point. If your package is returned to our warehouse due to failed delivery attempts caused by you not collecting the parcel, refusing delivery without valid reason, or providing an incorrect, incomplete delivery address at checkout, you will be responsible for covering the cost of the second re-dispatch if you wish to receive the order again.

4. Unforeseen Delivery Exceptions

In very rare cases of force majeure events including natural disasters, official port or customs temporary shutdowns, unexpected global supply chain disruptions, we will notify you of the potential delay via email no later than 2 working days after we are informed of the incident. Our team will work with you to discuss flexible solutions, including updating you on the revised estimated delivery timeline, arranging an alternative shipping method, or supporting order modification if you no longer wish to wait for the delayed delivery.
For any other shipping related questions that are not covered in this policy, you can reach out to our support team at lumis@panooro.com at any time, and we will reply to your enquiry within 24 working hours. EL PAÑO DE ORO SL reserves the right to update the terms of this shipping policy when necessary, and all revised content will be published prominently on www.panooro.com with an updated effective date for full transparency.