Effective Date: October 4, 2026

These Terms of Service constitute a legally binding agreement between you, the user and customer of our e-commerce platform, and EL PAÑO DE ORO SL, a duly registered and operating commercial entity under the laws of Spain, with its primary operational address at Calle Olegario Domarco Seller 120, 3, 03206 Elche, Alicante, Spain. These terms govern all your access to, browsing of, and transaction activities conducted on our official website www.panooro.com, the platform that delivers our curated range of ‌Tiny Decor Wonders‌, with the core promise that small decor brings big home warmth. Our platform hosts a full catalogue of cute, practical home decor finds that perfectly match your taste and fit every spot in your room, and we are proud to have built a community of over 75K happy customers since our launch. If you have any questions, disputes or clarification requests related to these Terms of Service, you may contact our dedicated customer support team at any time by sending an email to lumis@panooro.com, or calling our official service line on +34 966 673 902 during our operating hours: 9:00 AM to 6:00 PM CET, Monday to Friday, excluding official public holidays observed in the Valencian Community.

By accessing, browsing, registering an account on, or completing any purchase transaction on www.panooro.com, you confirm that you are at least 18 years of age (or have reached the legal age of majority in your country of residence), you have the full legal capacity to enter into this binding agreement, and you agree to be bound by every clause, rule and policy outlined in these Terms of Service, as well as all supplementary policies that are referenced and incorporated within this document, including our published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree to any part of these terms, you are not permitted to access or use our e-commerce platform, and you should discontinue all browsing activities on our website immediately.

1. Platform and Service Overview

www.panooro.com is an official direct-to-consumer e-commerce platform owned and operated exclusively by EL PAÑO DE ORO SL. We specialize in curating and selling unique, high-quality, small-scale home decor products, including our regularly updated New Arrivals collection that brings new little joys for your home, packed with unique small items to refresh every quiet corner of your home. We are not a third-party marketplace, and every product listed on our platform is sourced, quality-checked, stored and dispatched directly by our in-house team based in our Elche, Alicante warehouse, to ensure consistent quality for every single order that reaches our customers.

The services we provide via the platform include, but are not limited to: allowing registered and guest users to browse our full product catalogue, view detailed product information and high-resolution imagery, create a personalized user account, save preferred products to custom wishlists, select preferred shipping options, complete secure online payment for product orders, track the real-time delivery status of dispatched orders, submit return and after-sales service requests, subscribe to our newsletter for exclusive member offers and new collection previews, and contact our support team for all order-related enquiries. We will take all reasonable commercial measures to ensure that the platform remains accessible for your regular use, but we do not guarantee uninterrupted 100% uptime, as occasional scheduled maintenance, cybersecurity updates or unforeseen technical troubleshooting activities may lead to temporary, short periods of platform unavailability. We will always provide at least 24 hours advance notice via a prominent announcement on our homepage for any planned maintenance activities that are expected to last more than 2 consecutive hours.

2. User Account Registration and Usage Rules

To access certain exclusive features on www.panooro.com, including saving your frequent delivery addresses, accessing your full historical order records, accumulating member reward points, and viewing exclusive member-only discounts, you may choose to create a personal user account. When you register an account, you agree to provide only accurate, complete, up-to-date and lawful personal information as requested on the registration form, including your full legal name, valid active email address, correct contact telephone number and accurate delivery information. You are strictly prohibited from registering an account using false identity information, impersonating another natural person or legal entity, or creating multiple duplicate accounts in bad faith for the purpose of exploiting platform policies for improper gain.

You are fully responsible for safeguarding the security and confidentiality of your account login credentials, including your account password. You agree that you will not share your account login details with any third party, and you will take all reasonable measures to prevent unauthorized access to your account. You accept full and complete liability for all actions, transactions, submissions and activities that take place under your user account, whether you have personally authorized them or not. If you detect any unauthorized access to your account, account data leakage, or any other security breach related to your account, you must notify our support team immediately at lumis@panooro.com, so that we can assist you to reset your login credentials and take protective measures to secure your account. We will not be held liable for any losses incurred due to your failure to properly protect your account login information.

We reserve the right to suspend, temporarily restrict, or permanently terminate your user account at our sole reasonable discretion, without prior notice, if we determine that you have violated any clause of these Terms of Service, your account has engaged in fraudulent transaction activities, you have repeatedly submitted bad faith return or refund requests, your account conduct poses a security risk to the platform, other users, or our normal business operations, or you have provided false registration information that cannot be verified. If your account is permanently terminated, all accumulated unused member reward points, unclaimed exclusive discounts, and saved wishlist content in your account will be permanently cleared and no compensation will be provided for these items.

3. Product Information, Pricing and Ordering Rules

We make every effort to ensure that all product information displayed on www.panooro.com is as accurate as possible, including product descriptions, material specifications, size dimensions, colour reference imagery, and usage guidance. However, due to the inherent differences in individual screen display settings across different user devices, we cannot guarantee that the exact colour of the physical product you receive will be 100% identical to the colour shown on your personal screen, and minor reasonable differences in product appearance that do not affect the normal use of the decor product will not be treated as a product quality defect. All product imagery displayed on the platform is our exclusive copyrighted property, and you are not permitted to reproduce, distribute, or use these imagery files for any commercial purpose without our explicit written prior authorization.

All prices displayed on www.panooro.com are quoted in Euro (EUR), inclusive of the applicable Spanish Value Added Tax (VAT) for orders delivered within the territory of Spain, and exclusive of relevant local VAT and customs duties for cross-border orders shipped to other EU member states or other eligible non-EU regions. We reserve the right to adjust product pricing at any time, to reflect changes in raw material costs, logistics expenses, market demand fluctuations, or promotional event arrangements. The price that will be applied to your order is the exact price that is displayed on the product checkout page at the moment you successfully submit your order and complete the payment process, and no subsequent price adjustment after that point will affect the confirmed price of your existing valid order.

When you submit an order on our platform, you make a formal contractual offer to purchase the selected products at the stated price. We reserve the right to verify the order details before formal confirmation, and we may reject or cancel your order under reasonable circumstances, including but not limited to: the product you ordered is out of stock and cannot be restocked within a reasonable timeframe, there is an obvious typographical error on the platform that leads to incorrectly displayed abnormally low pricing, the transaction is flagged by our system as potential fraudulent or high-risk activity, your delivery address is located in a region we do not currently support shipping to, or you have a history of bad faith order cancellation or malicious fraud on the platform. If we cancel your confirmed paid order for any of the above reasons, we will issue a full 100% refund back to your original payment method within 7 working days, and notify you of the cancellation reason via email.

4. Payment Terms

All payments for orders on www.panooro.com must be completed through the secure, authorized third-party payment service providers that are officially integrated on our checkout page. We do not collect or store your full sensitive payment card information on our own platform servers, all payment processing activities are handled directly by PCI DSS compliant payment partners, to ensure the maximum security of your payment data. You confirm that you are the legal authorized holder of the payment method you use to complete the order payment, and you have the full legal right to use that payment method to complete the transaction.

You agree to pay the full order amount that is displayed on the checkout page, including the product value, applicable shipping fees, and any additional customs duties or import handling fees that may apply to cross-border international orders, as clearly stated before you submit the order. After you successfully complete the payment, you will receive an automatic order confirmation email sent to your registered email address, which contains the full details of your order, payment amount, and estimated processing timeline. If you do not receive this confirmation email within 2 hours after completing your payment, please check your spam or junk mail folder first, or contact our support team to confirm whether your order has been successfully recorded in our system.

5. Intellectual Property Rights

All content published on www.panooro.com, including but not limited to platform text content, the “Tiny Decor Wonders” brand slogan, all product imagery, graphic design assets, website user interface layout, logo design, copywriting content, new collection creative concepts, video demonstration content, and all other digital materials on the platform, are the exclusive intellectual property of EL PAÑO DE ORO SL. These intellectual property rights are protected by Spanish national copyright law, EU intellectual property regulations, and relevant international copyright treaty provisions.

Without our explicit prior written consent, you are strictly prohibited from reproducing, copying, modifying, distributing, publicly displaying, republishing, uploading to other third-party platforms, framing on other external websites, or using any of our protected intellectual property content for any non-personal, commercial, or unauthorized purpose. You may not scrape our platform data through automated crawler tools to extract product information, pricing data or customer content for competing commercial use, and any such unauthorized data scraping activity will be deemed a serious violation of these Terms of Service, and we reserve the right to pursue full legal liability for all resulting damages.

If we determine that any user-submitted content, such as product review text, user-uploaded decor photos, or other feedback content you share on our platform, infringes the intellectual property rights of any third party, we reserve the right to remove that relevant content from our platform immediately without prior notice. By submitting user-generated content to our platform, you grant EL PAÑO DE ORO SL a non-exclusive, permanent, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display that content for the purpose of promoting our brand and products.

6. User Prohibited Activities

When using our www.panooro.com platform, you explicitly agree that you will not engage in any of the following prohibited activities:

1. Any activity that violates applicable local, national, EU or international laws, regulations, or court orders.
2. Uploading, transmitting, or distributing any malicious software, computer virus, harmful code, or any other technical program that may damage, disrupt, or compromise the normal function of our platform, server, or related IT infrastructure.
3. Attempting to gain unauthorized access to our platform server, other user accounts, or any other system, network or data connected to our platform, through password cracking, hacking, or any other unauthorized means.
4. Engaging in any fraudulent, false, or malicious transaction behavior, including submitting fake identity information, filing false payment dispute claims, conducting fake transactions to exploit promotional offers, or submitting fake product defect reports to apply for improper refunds.
5. Harassing, abusing, threatening, or harming our platform staff, customer support team, or other registered users on the platform.
6. Using our platform to distribute any unsolicited commercial advertisements, spam messages, phishing content, or any other type of harmful mass messaging.
7. Copying, reproducing, or exploiting any part of our platform design, product catalogue, or brand content for competing commercial operations, without our explicit written permission.
8. Intentionally interfering with the normal stable operation of our website, including submitting excessive volume requests to our server to cause service overload, or conducting any other denial of service attack activities.

If we detect that you have engaged in any of the prohibited activities listed above, we have the right to immediately restrict your access to the platform, permanently terminate your user account, cancel all unfulfilled orders under your name, and if the conduct causes measurable economic losses to EL PAÑO DE ORO SL, we reserve the right to pursue full compensation and legal remedies through the appropriate judicial channels.

7. Disclaimer of Warranties

The www.panooro.com platform and all services and products provided through the platform are delivered to you on an “as is” and “as available” basis, to the fullest extent permitted by applicable law. EL PAÑO DE ORO SL makes no explicit or implied warranties of any kind, except for those mandatory warranties that are legally required under Spanish consumer protection law. We do not warrant that the platform service will be completely uninterrupted, error-free, or 100% secure at all times, or that all defects in the platform software will be immediately corrected. We do not make any implied warranties of merchantability, fitness for a particular specific purpose, or non-infringement of intellectual property rights beyond the scope of legally mandatory requirements.

All product warranties for the home decor items purchased via our platform are strictly limited to the terms of our published product warranty provisions. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the platform or the products you purchase, including but not limited to lost profits, lost savings, business interruption losses, or indirect property damages, unless such damages are caused by our gross negligence or intentional misconduct. Nothing in these Terms of Service will exclude or limit any of your mandatory consumer rights that cannot be excluded or restricted under applicable Spanish and EU consumer protection law.

8. Limitation of Liability

In no event shall EL PAÑO DE ORO SL, our directors, employees, agents, or business partners be liable for any total aggregate claim amount exceeding the total sum that you have actually paid to us for the specific order that gives rise to the relevant liability dispute. This limitation of liability applies regardless of the legal theory under which the claim is brought, whether the claim is based on contract, tort, negligence, product liability, or any other legal category.

We will not be held liable for any performance failure or delay caused by force majeure events, including but not limited to natural disasters, extreme weather events, earthquakes, floods, fires, pandemics, public health emergencies, war, military conflict, strikes, labour disputes, government regulatory actions, official order restrictions, internet infrastructure failures, and any other events that are completely beyond our reasonable control. When a force majeure event occurs, we will suspend the affected service performance for the duration of the event, and we will resume normal performance as soon as reasonably practicable after the event ends, and we will notify you via email of all relevant arrangements as soon as possible.

9. Modifications to Terms of Service

We reserve the right to update, revise, and modify these Terms of Service at any time, to reflect changes in our business operations, new legal and regulatory requirements, adjustments to platform operation rules, or feedback from our community of over 75K happy customers. When we make material changes to these terms, we will update the Effective Date at the top of this page, and publish a clear, prominent notification banner on the homepage of www.panooro.com at least 15 calendar days before the revised terms officially come into effect. We will also send a notification email to all registered users with active accounts, to inform them of the upcoming changes. Your continued use of our platform after the effective date of the revised Terms of Service will be deemed as your full acceptance and agreement to all the updated clauses.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these Terms of Service, your use of the www.panooro.com platform, or your product purchase transactions with EL PAÑO DE ORO SL, shall first be resolved through friendly good faith negotiation between both parties. If the dispute cannot be resolved amicably within 30 calendar days after one party submits the formal dispute notice, both parties agree that the exclusive jurisdiction for all such disputes shall be the courts located in the city of Elche, Alicante, Spain.

If you are acting as a consumer residing within the European Economic Area, you may also submit a dispute to the official online dispute resolution (ODR) platform hosted by the European Commission, to access an out-of-court dispute resolution service free of charge, to resolve your consumer dispute without going through formal judicial proceedings.

11. Supplementary Policy References

All the other official published policies on www.panooro.com, including our Privacy Policy, Refund and Returns Policy, and Shipping Policy, are fully incorporated into these Terms of Service as integral supplementary parts of this agreement. If there is any conflict between the clauses in these Terms of Service and the clauses in the supplementary policies, the relevant specific policy terms will take precedence for the corresponding applicable scenario.

If you have any questions about any clause of these Terms of Service, you may contact our support team at lumis@panooro.com at any time, and we will provide you with a clear, detailed reply within 3 working days.